Privacy

ConciergeNest (hereinafter referred to as "the Agency"), as a travel agency, is committed to respecting the anonymity and privacy of users of its website. The Agency collects only the personal data of its clients necessary for our operations and the fulfillment of our obligations, protecting this data from any unauthorized or unlawful processing. We inform our clients about the purpose and method of data collection and always provide them with the option to choose whether their data will be used for marketing purposes or deleted. For this purpose, since 2018, the Agency has been applying the General Data Protection Regulation (GDPR) and the Act on the Implementation of the General Data Protection Regulation.

Data Processing
The processing of our clients' data is based on our legitimate interest in providing optimal services and achieving satisfactory productivity in collaboration with our clients.

We may request your data when you book accommodations through our website, subscribe to a newsletter, fill out a questionnaire, or in other similar cases where your data is necessary for the purpose of data collection and processing. In these cases, we may request your personal name, telephone number, email address, and payment details.

The personal and other specified data collected by the Agency from its clients will be stored in a secure and protected database and will not be made available to third parties.

Your Rights in Personal Data Processing
Right to Consent and Withdrawal of Consent: If data processing is based on your consent, you have the right to withdraw your consent at any time by submitting a written notice of withdrawal to the Agency's postal address (USA) or via email at support@conciergenest.com.

Right to Access: The right to know whether we process your personal data, how it is processed, where it is stored, etc.

Right to Erasure: If you have withdrawn consent or if your data is no longer necessary for the purpose for which it was collected.

Cookies and Their Purpose
This website uses cookies and similar technologies to ensure that we provide you with the best possible service. A cookie is information stored on your computer by a website you visit. Cookies typically store your preferences for the website, such as preferred language settings. By clicking “Accept,” you agree to the processing of your data. Cookies may be used to optimize your use of our website or to save your browsing preferences. Cookies also help us streamline the accommodation booking process and tailor the website to your needs.

 

How to Disable Cookies
You can manage whether to allow cookies to be stored on your computer in your browser settings. If you disable cookies, some functionalities of this website will not be available. If you have not disabled cookies in your browser, this website will automatically collect them. The method for disabling cookies and withdrawing consent depends on the specific browser.

 

Payment Methods
Credit Card Payment (available through Maestro, MasterCard, Visa, and Diners)

Bank Transfer Payment

Please note that if payment is made by credit card, your booking is automatically confirmed, and you will receive a reservation confirmation on the website and via email.

If you choose bank transfer as the payment method, you will receive a reservation notification with the details of the reserved date, instructions for proceeding with the reservation, and payment details. Payment via bank transfer must be completed at least 34 days before the arrival date to allow us to receive the payment within three (3) business days. If payment is not received within this period, your reservation will be canceled. Bank transfers are not possible if there are fewer than 15 days remaining until your arrival date.

 

Payment with Foreign Credit Cards
The amount charged will be in dollars (USD). If your card holds funds in another currency, conversion to euros will be performed based on your card company’s exchange rate. As a result of this conversion, there may be minor differences between the price listed on our website and the amount charged. The Agency ConciergeNest is not responsible for any differences in prices resulting from currency conversions.

 

Confirmation
When online payment is completed, you will receive a payment confirmation via email.

 

Cancellation Terms
If you wish to cancel your payment, please contact us in writing at support@conciergenest.com, explaining the reasons for your cancellation.